Refund policy

Returns & Refund Policy

Because our balloon products are often custom-made, personalized, and prepared specifically for your event, we do not accept returns or exchanges on balloons, custom orders, personalized products, or inflated balloon décor.

DIY Balloon Kits & Uninflated Products

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

For change-of-mind purchases, we do not accept returns on opened or used balloon kits or balloon supplies.

Local Balloon Delivery

Our balloon arrangements are made specifically for your event date and are non-refundable once production has begun.

Please carefully review your order details, including:

  • Event date

  • Delivery address

  • Balloon colors

  • Numbers

  • Names or wording

  • Foil selections

If you need to make a change to your order, please contact us as soon as possible. Changes cannot always be accommodated once your order has entered production.

Damaged or Incorrect Orders

We take great care when preparing and delivering your balloons. If your order arrives damaged, defective, or is not what you ordered, please contact us within 2 hours of delivery and provide photos so we can determine the best resolution.

We cannot guarantee replacement of balloons that are damaged after delivery due to weather, pets, children, improper handling, transportation, heat, sharp objects, or other conditions outside of our control.

Cancellations

Because custom balloon orders require materials and preparation, cancellation eligibility depends on how far in advance the request is made.

Orders that have already entered production may not be eligible for a refund.

Delivery Fees

Delivery fees are non-refundable once the order has been delivered.

If a customer is unavailable to receive an order or provides an incorrect address, additional delivery charges may apply for a second delivery attempt.

Refunds

Approved refunds will be issued to the original payment method. Please allow your payment provider's processing time for the refund to appear.

By placing an order, you acknowledge and agree to this Returns & Refund Policy.

If you have a question about an order or believe there is an issue with your purchase, please contact us and we'll do our best to make it right.